Discussion:
Problem deploying MS Office 2003 from Group Policy, others work
(too old to reply)
Brautiganr
2008-03-19 22:34:08 UTC
Permalink
Hello,

I've been having this problem for a few weeks now and I'm hoping someone
here has seen this before and can help.

We deploy all of our software through Group Policy, standard DFS links, etc
in a large mixed 2000/2003 Domain environment. We image machines using
Microsoft RIS and then use GPOs to deploy a standard set of software to
machines. Recently, we when RIS a new machine, all of the standard set of
software is deployed to the machine except for MS Office. I see that Office
tries to install at logon but then fails. We've rebuilt the DFS links and
server that houses this as part of a recent upgrade from 2000 to 2003 but
this has made no difference.

The Event Viewer error is:Event ID 108, Failed to apply changes to software
installation settings... "the installation source for this product is not
available, verify that the source exists and that you can access it".

All other packages deploying from the same DFS works just fine. I did audit
the Windows Installer service for Deployment related actions and here is
what I think is relevant:

******* CommandLine: **********
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (78:98) [13:07:47:748]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (78:98) [13:07:47:748]: User policy value 'DisableMedia' is 0
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Looking for sourcelist for
product {90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Adding
{90120409-6000-11d3-8cfe-0150048383c9}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Now checking product
{90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Media is enabled for product.
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use raw
LastUsedSource value.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Source with value name
'LastUsedSource' is blank
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Processing net source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Trying source
\\ourdomain.org\dfs\SOE\Packages\Microsoft\Office\11.0 SP2\.
MSI (s) (78:98) [13:08:03:732]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (78:98) [13:08:03:823]: Incrementing counter to disable shutdown.
Counter after increment: 1
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Source is invalid due to client
source our of sync (product code is the same).
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1731 2: -2147483645 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing media source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing URL source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: Note: 1: 1731 2: 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: SOURCEMGMT: Failed to resolve source
MSI (s) (78:98) [13:08:04:486]: MainEngineThread is returning 1612
MSI (c) (84:74) [13:08:04:526]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:74) [13:08:04:526]: MainEngineThread is returning 1612
=== Verbose logging stopped: 3/19/2008 13:08:04 ===

Specifically the "SOURCEMGMT: Source is invalid due to client source our of
sync (product code is the same)." looks strange to me. Can anyone help me
with this error?

Strangely enough, if I install office package manually from the DFS (msiexec
/i transforms=setup, etc) office installs but then upon reboot, office is
removed by the same group policy that is meant to deploy it.

I've been pulling my hair out over this one for a while now- any help would
be great!


Thanks,

richard
Brautiganr
2008-03-19 22:38:01 UTC
Permalink
I forgot to mention that this issue of Office not being installed, only
happened on new machines that are imaged. Machines that already have MS
Office on them (before this issue started) are not affected.

Thanks,

Richard
Post by Brautiganr
Hello,
I've been having this problem for a few weeks now and I'm hoping someone
here has seen this before and can help.
We deploy all of our software through Group Policy, standard DFS links, etc
in a large mixed 2000/2003 Domain environment. We image machines using
Microsoft RIS and then use GPOs to deploy a standard set of software to
machines. Recently, we when RIS a new machine, all of the standard set of
software is deployed to the machine except for MS Office. I see that Office
tries to install at logon but then fails. We've rebuilt the DFS links and
server that houses this as part of a recent upgrade from 2000 to 2003 but
this has made no difference.
The Event Viewer error is:Event ID 108, Failed to apply changes to software
installation settings... "the installation source for this product is not
available, verify that the source exists and that you can access it".
All other packages deploying from the same DFS works just fine. I did audit
the Windows Installer service for Deployment related actions and here is
******* CommandLine: **********
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (78:98) [13:07:47:748]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (78:98) [13:07:47:748]: User policy value 'DisableMedia' is 0
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Looking for sourcelist for
product {90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Adding
{90120409-6000-11d3-8cfe-0150048383c9}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Now checking product
{90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Media is enabled for product.
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use raw
LastUsedSource value.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Source with value name
'LastUsedSource' is blank
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Processing net source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Trying source
\\ourdomain.org\dfs\SOE\Packages\Microsoft\Office\11.0 SP2\.
MSI (s) (78:98) [13:08:03:732]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (78:98) [13:08:03:823]: Incrementing counter to disable shutdown.
Counter after increment: 1
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Source is invalid due to client
source our of sync (product code is the same).
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1731 2: -2147483645 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing media source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing URL source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: Note: 1: 1731 2: 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: SOURCEMGMT: Failed to resolve source
MSI (s) (78:98) [13:08:04:486]: MainEngineThread is returning 1612
MSI (c) (84:74) [13:08:04:526]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:74) [13:08:04:526]: MainEngineThread is returning 1612
=== Verbose logging stopped: 3/19/2008 13:08:04 ===
Specifically the "SOURCEMGMT: Source is invalid due to client source our of
sync (product code is the same)." looks strange to me. Can anyone help me
with this error?
Strangely enough, if I install office package manually from the DFS (msiexec
/i transforms=setup, etc) office installs but then upon reboot, office is
removed by the same group policy that is meant to deploy it.
I've been pulling my hair out over this one for a while now- any help would
be great!
Thanks,
richard
Anthony [MVP]
2008-03-20 11:21:44 UTC
Permalink
Richard,
Did the Office source change in ANY way at all? If so, you would need to
redo the policy, or select Redeploy, which comes to much the same. Of course
that has the undesirable effect of uninstalling and re-installing on all
computers.
One thing that happens with DFS paths is that .bak files don't replicate.
There is a .bak file in the standard administrative install of Office and it
won't install by policy without it. You need to add it back in manually to
your DFS replica. However normally you see that in the logs.
Hope that helps,
Anthony
http://www.airdesk.co.uk
Post by Brautiganr
Hello,
I've been having this problem for a few weeks now and I'm hoping someone
here has seen this before and can help.
We deploy all of our software through Group Policy, standard DFS links, etc
in a large mixed 2000/2003 Domain environment. We image machines using
Microsoft RIS and then use GPOs to deploy a standard set of software to
machines. Recently, we when RIS a new machine, all of the standard set of
software is deployed to the machine except for MS Office. I see that Office
tries to install at logon but then fails. We've rebuilt the DFS links and
server that houses this as part of a recent upgrade from 2000 to 2003 but
this has made no difference.
The Event Viewer error is:Event ID 108, Failed to apply changes to software
installation settings... "the installation source for this product is not
available, verify that the source exists and that you can access it".
All other packages deploying from the same DFS works just fine. I did audit
the Windows Installer service for Deployment related actions and here is
******* CommandLine: **********
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (78:98) [13:07:47:748]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (78:98) [13:07:47:748]: User policy value 'DisableMedia' is 0
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Looking for sourcelist for
product {90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Adding
{90120409-6000-11d3-8cfe-0150048383c9}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Now checking product
{90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Media is enabled for product.
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use raw
LastUsedSource value.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Source with value name
'LastUsedSource' is blank
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use
LastUsedSource
from source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Processing net source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Trying source
\\ourdomain.org\dfs\SOE\Packages\Microsoft\Office\11.0 SP2\.
MSI (s) (78:98) [13:08:03:732]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (78:98) [13:08:03:823]: Incrementing counter to disable shutdown.
Counter after increment: 1
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Source is invalid due to client
source our of sync (product code is the same).
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1731 2: -2147483645 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing media source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing URL source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: Note: 1: 1731 2: 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: SOURCEMGMT: Failed to resolve source
MSI (s) (78:98) [13:08:04:486]: MainEngineThread is returning 1612
MSI (c) (84:74) [13:08:04:526]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:74) [13:08:04:526]: MainEngineThread is returning 1612
=== Verbose logging stopped: 3/19/2008 13:08:04 ===
Specifically the "SOURCEMGMT: Source is invalid due to client source our of
sync (product code is the same)." looks strange to me. Can anyone help me
with this error?
Strangely enough, if I install office package manually from the DFS (msiexec
/i transforms=setup, etc) office installs but then upon reboot, office is
removed by the same group policy that is meant to deploy it.
I've been pulling my hair out over this one for a while now- any help would
be great!
Thanks,
richard
Brautiganr
2008-03-20 14:21:12 UTC
Permalink
As far as I can tell, the source files did not change. I've compared it to
another DFS on a different domain and the file dates and sizes have not
changed.

Can you explain more on what the .bak file is? I do see a OPA11.BAK file in
the directory so that seems to be intact.

...Packages\Microsoft\Office\11.0 SP2\FILES\APPDATA\MS\OFFICE\DATA

Thanks for the reply.
Post by Anthony [MVP]
Richard,
Did the Office source change in ANY way at all? If so, you would need to
redo the policy, or select Redeploy, which comes to much the same. Of course
that has the undesirable effect of uninstalling and re-installing on all
computers.
One thing that happens with DFS paths is that .bak files don't replicate.
There is a .bak file in the standard administrative install of Office and it
won't install by policy without it. You need to add it back in manually to
your DFS replica. However normally you see that in the logs.
Hope that helps,
Anthony
http://www.airdesk.co.uk
Post by Brautiganr
Hello,
I've been having this problem for a few weeks now and I'm hoping someone
here has seen this before and can help.
We deploy all of our software through Group Policy, standard DFS links, etc
in a large mixed 2000/2003 Domain environment. We image machines using
Microsoft RIS and then use GPOs to deploy a standard set of software to
machines. Recently, we when RIS a new machine, all of the standard set of
software is deployed to the machine except for MS Office. I see that Office
tries to install at logon but then fails. We've rebuilt the DFS links and
server that houses this as part of a recent upgrade from 2000 to 2003 but
this has made no difference.
The Event Viewer error is:Event ID 108, Failed to apply changes to software
installation settings... "the installation source for this product is not
available, verify that the source exists and that you can access it".
All other packages deploying from the same DFS works just fine. I did audit
the Windows Installer service for Deployment related actions and here is
******* CommandLine: **********
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (78:98) [13:07:47:748]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (78:98) [13:07:47:748]: User policy value 'DisableMedia' is 0
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Looking for sourcelist for
product {90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Adding
{90120409-6000-11d3-8cfe-0150048383c9}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Now checking product
{90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Media is enabled for product.
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use raw
LastUsedSource value.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Source with value name
'LastUsedSource' is blank
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Processing net source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Trying source
\\ourdomain.org\dfs\SOE\Packages\Microsoft\Office\11.0 SP2\.
MSI (s) (78:98) [13:08:03:732]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (78:98) [13:08:03:823]: Incrementing counter to disable shutdown.
Counter after increment: 1
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Source is invalid due to client
source our of sync (product code is the same).
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1731 2: -2147483645 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing media source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing URL source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: Note: 1: 1731 2: 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: SOURCEMGMT: Failed to resolve source
MSI (s) (78:98) [13:08:04:486]: MainEngineThread is returning 1612
MSI (c) (84:74) [13:08:04:526]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:74) [13:08:04:526]: MainEngineThread is returning 1612
=== Verbose logging stopped: 3/19/2008 13:08:04 ===
Specifically the "SOURCEMGMT: Source is invalid due to client source our of
sync (product code is the same)." looks strange to me. Can anyone help me
with this error?
Strangely enough, if I install office package manually from the DFS (msiexec
/i transforms=setup, etc) office installs but then upon reboot, office is
removed by the same group policy that is meant to deploy it.
I've been pulling my hair out over this one for a while now- any help would
be great!
Thanks,
richard
Florian Frommherz [MVP]
2008-03-20 11:51:50 UTC
Permalink
Post by Brautiganr
The Event Viewer error is:Event ID 108, Failed to apply changes to software
installation settings... "the installation source for this product is not
available, verify that the source exists and that you can access it".
Also - have a look at the permissions of the share, they might have
changed. Resolving DNS names works well?

cheers,

Florian
--
Microsoft MVP - Windows Server - Group Policy.
eMail: prename [at] frickelsoft [dot] net.
blog: http://www.frickelsoft.net/blog.
Use a newsreader! http://www.frickelsoft.net/news.html
Brautiganr
2008-03-20 14:24:01 UTC
Permalink
Hello Florian,

I did verify that the DFS has the proper rights to the share as well as NTFS
permissions. And resolving by DNS does work. The only issue is with the MS
Office package, all other packages deployed by GPO work fine except for
office.

Any idea what this error means?

"SOURCEMGMT: Source is invalid due to client source our of
sync (product code is the same)."

I've tried to look it up on technet and google but haven't found anything
useful.

Thanks for reading and helping me out!

Richard
Post by Florian Frommherz [MVP]
Post by Brautiganr
The Event Viewer error is:Event ID 108, Failed to apply changes to software
installation settings... "the installation source for this product is not
available, verify that the source exists and that you can access it".
Also - have a look at the permissions of the share, they might have
changed. Resolving DNS names works well?
cheers,
Florian
--
Microsoft MVP - Windows Server - Group Policy.
eMail: prename [at] frickelsoft [dot] net.
blog: http://www.frickelsoft.net/blog.
Use a newsreader! http://www.frickelsoft.net/news.html
Brautiganr
2008-03-27 16:17:00 UTC
Permalink
I've found my problem! It turned out to be a corrupt copy of MS Office on our
DFS share which wasn't the path I was looking at, considering the errors I
was looking at. Once we copied up a fresh copy of Office from a known working
set, the issue resolved itself.

Hope this helps someone else out.
Post by Brautiganr
Hello,
I've been having this problem for a few weeks now and I'm hoping someone
here has seen this before and can help.
We deploy all of our software through Group Policy, standard DFS links, etc
in a large mixed 2000/2003 Domain environment. We image machines using
Microsoft RIS and then use GPOs to deploy a standard set of software to
machines. Recently, we when RIS a new machine, all of the standard set of
software is deployed to the machine except for MS Office. I see that Office
tries to install at logon but then fails. We've rebuilt the DFS links and
server that houses this as part of a recent upgrade from 2000 to 2003 but
this has made no difference.
The Event Viewer error is:Event ID 108, Failed to apply changes to software
installation settings... "the installation source for this product is not
available, verify that the source exists and that you can access it".
All other packages deploying from the same DFS works just fine. I did audit
the Windows Installer service for Deployment related actions and here is
******* CommandLine: **********
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (78:98) [13:07:47:748]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (78:98) [13:07:47:748]: User policy value 'DisableMedia' is 0
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Looking for sourcelist for
product {90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Adding
{90120409-6000-11d3-8cfe-0150048383c9}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Now checking product
{90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Media is enabled for product.
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use raw
LastUsedSource value.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Source with value name
'LastUsedSource' is blank
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Processing net source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Trying source
\\ourdomain.org\dfs\SOE\Packages\Microsoft\Office\11.0 SP2\.
MSI (s) (78:98) [13:08:03:732]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (78:98) [13:08:03:823]: Incrementing counter to disable shutdown.
Counter after increment: 1
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Source is invalid due to client
source our of sync (product code is the same).
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1731 2: -2147483645 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing media source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing URL source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: Note: 1: 1731 2: 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: SOURCEMGMT: Failed to resolve source
MSI (s) (78:98) [13:08:04:486]: MainEngineThread is returning 1612
MSI (c) (84:74) [13:08:04:526]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:74) [13:08:04:526]: MainEngineThread is returning 1612
=== Verbose logging stopped: 3/19/2008 13:08:04 ===
Specifically the "SOURCEMGMT: Source is invalid due to client source our of
sync (product code is the same)." looks strange to me. Can anyone help me
with this error?
Strangely enough, if I install office package manually from the DFS (msiexec
/i transforms=setup, etc) office installs but then upon reboot, office is
removed by the same group policy that is meant to deploy it.
I've been pulling my hair out over this one for a while now- any help would
be great!
Thanks,
richard
Continue reading on narkive:
Loading...